2nd Level Support Netzbetrieb (m/w/d)
Core
2nd Level support engineer for fiber and TV customer networks, monitoring systems, analyzing faults, and remotely assisting field technicians.
Role type
2nd Level Network Operations Center (NOC) Support Engineer
Builds
Stable and reliable fiber and TV networks for telecommunications customers
Domain
Telecommunications / Fiber Optic Networks
Required skills
Network monitoring, Fault analysis, Remote support, Ticket system management, Process documentation, SLA adherence, On-call readiness
Preferred skills
Nagios, IT vocational training, Structured problem-solving
Technologies
Nagios, Ticketing systems
Responsibilities
Monitor fiber and TV networks using Nagios, Prioritize and analyze network faults, Provide remote technical support to field technicians, Document incidents in the ticketing system, Maintain process documentation, Ensure SLA compliance, Manage on-call shifts
Seniority
Mid-level, hands-on IC
