Business Analyst Prozessmodellierung & Prozessorchestrierung (m/w/d)
Core
Designing and orchestrating end-to-end processes for Customer Communication Management (CCM) services, including document creation, channel control, and tracking, while migrating from Camunda 7 to Camunda 8 and integrating AI.
Role type
Senior Business Analyst (Process Modeling & Orchestration)
Builds
End-to-end process models and orchestration logic for CCM services using Camunda 8.
Domain
Insurance / Customer Communication Management / Process Orchestration
Deliverable
production ML models
Required skills
BPMN 2.0, Camunda 8 (Zeebe, Operate, Tasklist), DMN, Agile/Scrum, User Story definition, Process KPIs, AI integration, Migration planning
Preferred skills
Camunda 7 to 8 migration experience, AI solution conception, Output Management (CCM), DMN, REST/Kafka, Microservices, Grafana, Insurance domain knowledge
Technologies
Camunda 8, Camunda 7, BPMN 2.0, DMN, Kafka, REST, Grafana, AI tools
Responsibilities
Analyze, model, and optimize end-to-end processes in BPMN 2.0; Develop orchestration logic in Camunda 8; Define process KPIs and monitoring paths; Lead migration of processes from Camunda 7 to Camunda 8; Identify and implement AI-driven process improvements; Translate requirements into user stories and prioritize with Product Owner.
Seniority
Senior, hands-on IC
