Mitarbeiter Infothek Service (m/w/d) bei Daimler Truck, Nutzfahrzeugzentrum Mercedes-Benz Frankfurt
Core
Frontline reception and customer service for Mercedes-Benz commercial vehicles, handling inquiries, appointments, and repair orders.
Role type
Customer service representative (reception)
Builds
Customer service interactions and administrative support for the service department
Domain
Automotive / Commercial Vehicles
Deliverable
product features
Required skills
Customer service, appointment scheduling, repair order processing, cash handling, German language proficiency
Preferred skills
Commercial or technical vocational training, contact ability, customer orientation, teamwork, resilience
Technologies
Internal service systems
Responsibilities
Greeting customers, understanding and fulfilling customer requests, coordinating consultations with service advisors, scheduling appointments, processing repair orders, handling cash transactions
Seniority
Entry-level, hands-on IC