Customer Champion
Core
Liaison between the business and customers (including support coordinators, clinicians, therapists, and families) to ensure regulatory compliance and implement tailored support plans.
Role type
Customer success coordinator (disability services)
Builds
Support plans and regulatory documentation for individuals with disabilities
Domain
Disability services / Social care
Deliverable
client delivery
Required skills
Communication, documentation, travel, stakeholder management, time management
Preferred skills
Computer proficiency, autonomy, teamwork
Responsibilities
Collaborate with management to complete essential documentation for compliance; Travel to customer locations to establish relationships and implement support plans; Act as a liaison between the business, customers, and stakeholder teams; Engage with customers and team members to deliver support services.