IT Operations Manager
Core
Runs day-to-day IT operations, endpoint security, and support across HQ and business units, managing the transition to a common platform and ensuring SOC 2 compliance.
Role type
Senior IT Operations Manager
Builds
IT tooling, managed service provider (MSP) integrations, and compliant infrastructure for multiple business units.
Domain
B2B SaaS / IT Operations / Cloud Security
Deliverable
infrastructure
Required skills
IT operations management, identity and access management (IAM), endpoint security administration, cloud infrastructure (AWS/Azure), MSP/vendor management, SOC 2 compliance, multi-tenant environment management
Preferred skills
RMM (NinjaOne), EDR (SentinelOne), email/DNS security (Abnormal Security, Cisco Umbrella), scripting (PowerShell, Bash, Python), ITIL 4, security certifications (CISSP, CISM), GDPR knowledge
Technologies
NinjaOne, SentinelOne, Abnormal Security, Cisco Umbrella, Microsoft 365, Google Workspace, AWS, Azure, Rippling, 1Path
Responsibilities
Own IT service management and SLAs with helpdesk providers; Administer RMM and endpoint security stacks; Manage identity and tenant configuration across M365 and Google Workspace; Deliver IT integration workstreams for business units; Provide technical evidence for SOC 2 audits; Manage MSP contracts and hardware procurement.
Seniority
Senior, hands-on IC