Sachbearbeiter Kundenservice/Dokumentenmanagement (m/w/d)
Core
Handling central mail intake (paper/email), digitizing documents, updating property names and meter records in an archive system, processing outgoing mail, and providing technical consultation on water supply topics.
Role type
Customer service and document management specialist
Builds
Property and utility meter records, customer correspondence archives, and water supply consultation
Domain
Utilities (water supply) + document management
Required skills
Mail processing, document digitization, archive system management, property data management, water supply technical knowledge, MS Office
Preferred skills
SAP (HAV, ISU), D3, GIS/Lovion, knowledge of municipal bylaws and technical regulations
Responsibilities
Process and assign central mail intake, digitize and categorize documents, update property names and meter records, coordinate outgoing mail, answer phone inquiries and provide technical consultation, process applications for sewage fee reduction, manage property data
Seniority
Entry to Mid-level, experienced