Staff/Principal Product Manager, Patient Experience
Core
Own the strategy and roadmap for the consumer-facing patient experience across Wheel's white-labeled platforms, balancing enterprise partner requirements with end-user needs in a B2B2C healthcare model.
Role type
Staff/Principal Product Manager (B2B2C, Healthcare)
Builds
Consumer-facing virtual care interfaces and AI-powered patient experience features for enterprise partners
Domain
Healthcare technology, Virtual care, B2B2C platforms
Deliverable
product features
Required skills
Multi-year product vision, B2B2C product strategy, Systems thinking, AI product delivery, Enterprise partner management, Technical fluency (APIs, integrations), Data-driven decision making
Preferred skills
Experience with white-label models, Design partnership, Cross-functional leadership
Technologies
APIs, Webhooks, Headless architectures, MCP
Responsibilities
Define multi-year vision and roadmap for patient experience; Establish frameworks for standardizing vs. configuring experiences across partners; Map end-to-end patient journey to identify friction points; Define requirements and success metrics for AI-driven capabilities; Act as primary product voice with enterprise partners; Mentor other product managers
Seniority
Staff/Principal, hands-on IC with strategic scope