Head of Product, Conversations
Core
Own the end-to-end vision, roadmap, and monetization for Help Scout's Conversations product group, specifically the Inbox workspace and Copilot AI assistant, to drive revenue growth and improve support team efficiency.
Role type
Senior Product Leader (Player/Coach)
Builds
Inbox (unified support workspace) and Copilot (AI-powered support assistant)
Domain
B2B SaaS / Customer Support / AI
Deliverable
product features
Required skills
Strategic product planning, hands-on roadmap execution, AI product strategy, product monetization, team management, customer research, data analysis, technical fluency, B2B SaaS experience
Preferred skills
Experience scaling core products, AI tool fluency, strong writing skills
Technologies
AI tools, data analysis platforms
Responsibilities
Set vision and strategy for the Conversations group; drive Inbox and Copilot roadmaps hands-on; design product monetization models; partner with Autonomy group on agent platform integration; conduct customer research; coach and manage the PM team
Seniority
Senior, hands-on IC with management responsibilities