Sr. Product Engineer
Core
Building AI-powered customer support features including LLM-backed flows, retrieval (RAG), embeddings, and agentic tool-calling with a focus on frontend craft and production reliability.
Role type
Senior full-stack product engineer (frontend center of gravity)
Builds
AI features for customer support agents (answers, drafts, assistive tools)
Domain
Customer support software / Generative AI
Deliverable
production ML models | product features
Required skills
JavaScript/TypeScript, React, LLM integration, RAG, embeddings, agentic tool-calling, frontend architecture, full-stack ownership, AI evaluation/guardrails, customer feedback integration, production monitoring
Preferred skills
Latency/cost tuning for LLMs, fallback mechanisms, AI observability tooling, design sensibility, customer support domain experience
Technologies
TypeScript, React, Kotlin, Java, PHP, Elasticsearch, ClickHouse, Kafka, Flink, RabbitMQ, MySQL, PostgreSQL, AWS, Cursor, Claude Code
Responsibilities
Ship end-to-end customer-facing AI features from retrieval to UI; build evaluation and guardrails for AI output; maintain high frontend craft for responsiveness and accessibility; integrate customer signals into product design; own production readiness including automation and monitoring; co-author product solutions with PMs and designers
Seniority
Senior, hands-on IC