Customer Success Associate (Sustainability)
Core
Manage customer supplier data operations, verify data accuracy, deliver training sessions, and support customer program cadences for an ESG intelligence platform.
Role type
Associate-level Customer Success Specialist (Data Operations & Training)
Builds
Supplier data records, customer adoption programs, and training materials for retail supply chain clients
Domain
ESG intelligence / Retail supply chain / Sustainability
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data management, data verification, data import, email campaign management, training delivery, presentation skills, problem-solving, concentration, cross-functional collaboration
Preferred skills
Excel/Google Sheets proficiency, CRM experience (HubSpot), SaaS product support experience, knowledge of retail supply chains, Higg Index Tools familiarity, fluency in English plus a regional language
Technologies
HubSpot, Slack, Zoom, Higg FEM, Higg FSLM
Responsibilities
Maintain and update customer supplier lists by inputting and verifying data from source documents; compile and sort information for platform import; deliver training sessions and host office hours for APAC customers; manage customer program cadences and reporting needs; answer platform requirement enquiries regarding deadlines and verification bookings; organize translation of training content; support onboarding and workflow of junior support staff
Seniority
Junior, hands-on IC
