Customer Success Manager | Sustainability | Fashion Supply Chains
Core
Manage a large portfolio of clients in the fashion and consumer goods sectors, enabling them to build and run ESG supply chain data programs using Worldly's impact intelligence platform.
Role type
Senior Customer Success Manager (Sustainability & Supply Chain)
Builds
Scalable customer success programs and ESG data collection workflows for global brands and retailers
Domain
Fashion supply chains, consumer goods, sustainability, ESG intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, supply chain expertise, sustainability knowledge, complex project management, data-driven decision-making, stakeholder management, playbook development, global client onboarding
Preferred skills
Experience in fast-paced SaaS environments, fluency with Hubspot and Google Suite, ability to navigate ambiguity
Responsibilities
Manage a large client portfolio at scale, assess and monitor client programs to drive growth, onboard and train clients and supply chain partners, serve as primary contact for strategic input, refine standardized success playbooks, collaborate with internal Product and Support teams
Seniority
Mid-Senior, hands-on IC