Customer Service Specialist (m/w/d)*
Core
Ensuring smooth processing of international customer orders for high-quality specialty glass solutions.
Role type
Customer Service Specialist (Order Processing & Logistics)
Builds
Reliable supply of specialty glass solutions for partner companies and customers
Domain
Material technology / Specialty glass
Required skills
SAP proficiency, English communication, order processing, logistics coordination, data analysis, stakeholder communication
Preferred skills
Process improvement, forecasting, Microsoft 365
Responsibilities
Coordinate customer inquiries, offers, and orders with sales and internal departments; Align delivery schedules and capacities with production planning; Maintain and monitor customer orders and master data in SAP; Organize and process shipping logistics including coordination with freight forwarders; Handle complaints and coordinate resolution measures; Create forecasts and evaluations to support sales planning and control processes; Contribute to process improvements in a dynamic international environment