Associate Installer Support Engineer (Spanish Speaking) - (m/w/d) - Fixed Term Contract
Core
Provide real-time diagnostics and solutions for on-site technicians installing and maintaining residential Tesla energy products (solar, storage, home charging) via phone, chat, and email.
Role type
Associate Installer Support Engineer (Technical Support)
Builds
Residential Tesla energy products (solar, storage, home charging)
Domain
Renewable energy / Electrical engineering
Deliverable
client delivery
Required skills
Troubleshooting proprietary power electronics, reading single-line diagrams (PV and storage), reviewing operational logs, understanding electrical theory (AC/DC power systems), troubleshooting metering and communications issues, understanding commercial electrical metering and phase rotation
Preferred skills
Electrical engineering knowledge, Linux environments, SSH
Technologies
Linux, SSH
Responsibilities
Provide top-tier support for live technical issues, follow best practices in case handling and documentation, identify trending issues and report findings, identify process gaps and submit feedback for training resources
Seniority
Associate, hands-on IC