Teamleitung IT Support (m/w/d)
Core
Leading a smaller IT support team to provide and optimize IT services across 4 locations, ensuring stable operations and high service quality for end-users.
Role type
Team Lead, IT Support
Builds
End-user IT services, Microsoft-365 environment, and modern digital workplace
Domain
IT Service Management, Enterprise IT
Required skills
IT Service Management, Microsoft-365 administration, User Identity & Access Management, Network fundamentals, Server administration, Team leadership, Resource planning, Performance management, Stakeholder communication, Travel readiness
Preferred skills
Experience in disciplinary leadership, Understanding of service-oriented IT, Modern workplace solutions knowledge
Technologies
Microsoft-365 (Teams, Exchange Online, SharePoint, OneDrive, Entra ID), Collaboration tools, End-user equipment lifecycle management
Responsibilities
Coordinate support requests, incidents, and escalations; Ensure stable IT operations across 4 locations; Manage team resources and conduct performance reviews; Develop and deliver training; Collaborate with IT Infrastructure, Manufacturing IT, and Enterprise Architecture
Seniority
Mid-level, hands-on IC with leadership responsibilities