Service Manager, Semi (w/m/d) - Berlin
Core
Lead service activities to support high-volume Tesla Semi truck deliveries and operations for commercial fleets.
Role type
Service Manager (Semi)
Builds
Tesla Semi truck service operations and customer experience
Domain
Automotive / Electric Commercial Trucks
Required skills
Leadership, automotive experience, team management, diagnostic system development, KPI tracking, resource planning, SOP expansion
Preferred skills
Field/technical repair leadership, service-focused industry experience
Technologies
Diagnostic systems
Responsibilities
Exceed commercial customer expectations and monitor service trends, Champion customer feedback for system improvement, Mentor teams on technical development and career growth, Partner with Engineering to improve diagnostic systems, Communicate business priorities and hold the team accountable for targets, Track and improve team KPIs, Plan resource and scheduling for 24/7 coverage, Expand standard operating procedures for scalable growth