French Bilingual Contact Center Rep II, Everyday Banking - French
Core
Provide exceptional inbound and outbound service and advice support to customers on moderately complex financial products and services, ensuring problems are handled appropriately the first time.
Role type
Bilingual Contact Center Representative (Customer Service & Sales)
Builds
Digital banking products, services, and full suite of banking capabilities for personal and commercial clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
French (fluent), English (fluent), customer needs identification, financial product knowledge, problem resolution, cross-selling, compliance adherence, transaction processing
Preferred skills
knowledge of customer life cycle needs, process improvement suggestions, cross-training
Technologies
digital banking platforms, internal bank systems
Responsibilities
Create an exceptional customer experience by managing inquiries and issues promptly; Identify customer needs and determine solutions to problems; Complete a broad range of financial transactions accurately; Identify cross-sell opportunities and refer customers to internal partners; Ensure documentation reflects client intentions and complies with regulations; Participate in knowledge transfer and process improvement within the team.
Seniority
Individual Contributor, entry to mid-level (1+ years experience)