Team Leader (m/w/d) Short Distance Administration & Customer Service Inbound
Core
Leading teams for short-distance administration and inbound customer service to ensure efficient order processing and high-quality customer care.
Role type
Team Leader (Operations & Customer Service)
Builds
Order processing workflows and customer service interactions for logistics clients
Domain
Logistics / Transportation
Required skills
Team leadership, Performance management, Process management, Operational KPIs, Change management, Cross-functional collaboration
Preferred skills
Customer orientation, Strategic thinking
Technologies
N/A
Responsibilities
Lead and develop team members, Ensure efficient order processing, Drive optimization projects, Manage operational KPIs, Foster cross-functional collaboration
Seniority
Mid-level, hands-on IC