Bilingual Claims Advisor I
Core
Handle routine insurance claims for Core Auto, Life & Health, and Residential lines while providing advice on coverage and the claims process.
Role type
Entry-level claims advisor (bilingual)
Builds
Insurance claims resolutions and customer service interactions
Domain
Insurance (General, Life, Health) and Financial Services
Deliverable
client delivery
Required skills
Claims assessment, customer service, risk management, regulatory compliance, process improvement, team collaboration, knowledge transfer
Preferred skills
Industry accreditation, related training
Technologies
Claims management systems, internal bank tools
Responsibilities
Engage customers to understand needs regarding coverage and claims; manage workload to meet SLA requirements; handle routine claims within defined parameters; escalate high-risk or non-standard transactions; participate in process improvement opportunities; support team knowledge transfer and training.
Seniority
Junior, individual contributor