Service Coordinator (w/m/d)
Core
First point of contact for customers, handling incoming inquiries via phone and email, creating and prioritizing support tickets, and ensuring adherence to contractual response times.
Role type
Customer Service Coordinator
Builds
Support ticket management and customer communication workflows
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Phone communication, Email communication, Ticket management, Data entry, Contract compliance, System data maintenance
Preferred skills
Commercial or technical vocational training, Microsoft 365, German (fluent), English (basic)
Responsibilities
Answering customer phone inquiries, Processing customer requests via phone or email, Creating and prioritizing support tickets, Monitoring contractual response times, Maintaining customer data in systems, Coordinating with service agents
Seniority
Entry-level / Junior