Bilingual Claims Advisor I
Core
Handle routine insurance claims for Core Auto, Life & Health, and Residential lines while providing advice on coverage and the claims process.
Role type
Entry-level claims advisor (IC)
Builds
Insurance claims resolutions and customer service interactions
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Claims assessment, liability determination, regulatory compliance, risk management, process improvement, customer service, data accuracy
Preferred skills
Industry accreditation, claims training, cross-functional collaboration
Technologies
Claims management systems, internal banking tools
Responsibilities
Engage customers to understand needs regarding coverage and claims; manage workload to meet SLA requirements; escalate high-risk or non-standard transactions; identify and suggest process improvement opportunities; maintain accurate documentation consistent with regulations; participate in knowledge transfer and team training.
Seniority
Junior, entry-level IC