FBS Product Analyst Customer Retention
Core
Obtains and evaluates data to support customer retention initiatives and creates monthly retention reports for retention leaders.
Role type
Product Analyst (Customer Retention)
Builds
Monthly retention reports and data insights for retention strategies
Domain
Insurance (Property & Casualty) / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data Analytics, Customer Retention processes, Product Development, Product Strategy, Market Research, Project Management, Power BI, Excel, PowerPoint
Preferred skills
Insurance industry experience
Technologies
Power BI, Excel, PowerPoint
Responsibilities
Obtain and evaluate data supporting customer retention initiatives, Analyze information to support retention leaders in creating monthly retention report outs, Conduct market research into trends and competing products, Follow agile development processes for product changes and pricing
Seniority
Mid-level (3-6 years experience)