Sr. Product Manager (Contact Center Platforms -US)
Core
Oversees end-to-end management of assigned products, services, and programs to meet customer needs and bank profit objectives.
Role type
Senior Product Manager (Banking)
Builds
Product portfolios and services for banking customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
product strategy, P&L management, market research, competitive analysis, risk management, stakeholder management, budgeting, program/project leadership
Preferred skills
backlog management, contact center product distribution, contact center strategy
Technologies
analytical software tools, data analysis methods, reporting techniques, MS Office
Responsibilities
formulate product strategy and policy, deliver financial results via pricing and margin, conduct market and competitive analysis, manage product risks, lead business plans and forecasts, collaborate with internal partners and vendors, establish product policies aligned with risk appetite
Seniority
Senior, hands-on IC with strategic advisory