Senior Project Manager
Core
Lead complex Digital and CRM projects end-to-end, managing teams and delivering solutions that drive business value for customers.
Role type
Senior Project Manager (Digital & CRM)
Builds
Digital initiatives, CRM implementations, websites, portals, and customer-facing applications
Domain
Technology services / CRM / Digital transformation
Required skills
Project management, team leadership and mentoring, stakeholder management, budget and resource management, risk management, cross-functional team coordination, CRM implementation, Agile/Waterfall methodologies
Preferred skills
PMP or PRINCE2 certification, Microsoft Dynamics 365 or Salesforce experience, Jira or MS Project proficiency, public sector or regulated industry experience
Technologies
Microsoft Dynamics 365, Salesforce, Jira, MS Project
Responsibilities
Lead complex Digital and CRM projects from requirements to handover; manage, mentor, and develop a team of project managers; serve as main point of contact for customers at management level; translate business requirements into project scope and milestones; manage project schedules, resources, and budgets; lead cross-functional teams and external vendors; oversee CRM implementations and digital initiatives; identify and mitigate project risks; establish project management standards and drive continuous improvement.
Seniority
Senior, hands-on IC with people management