Customer Advisor - Contact Centre
Core
Support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.
Role type
Customer Advisor (Contact Centre)
Builds
Banking services and support for customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, multitasking, attention to detail, system confidence, fraud awareness, customer service
Responsibilities
Handle customer enquiries via phone and digital channels, process transactions, provide card and payment support, assist with digital banking, refer customers, educate on scam and fraud awareness