Complaints Officer – Regulatory
Core
Investigate formal regulatory complaints referred by Australia's aged care regulator, gather evidence, and draft precise responses to ensure fair closure and business improvement.
Role type
Senior IC complaints officer (regulatory)
Builds
Formal evidence-based responses to the Commonwealth regulator
Domain
Aged care / Regulatory compliance
Deliverable
client delivery
Required skills
Strong written communication, evidence-based investigation, case management, root cause analysis, deadline management
Preferred skills
Aged care or health-services experience, regulator/ombudsman exposure, AI tool proficiency
Responsibilities
Own assigned cases from investigation to closure, gather and verify evidence from internal systems, draft point-by-point responses to regulator inquiries, identify patterns to prevent recurrence
Seniority
Mid-level, hands-on IC