Guest Service Agent
Core
Front desk agent responsible for guest check-in/check-out, handling reservations, and promoting hotel amenities to ensure exceptional hospitality.
Role type
Guest Service Agent (Front Desk)
Builds
Guest experiences and hotel service delivery
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest account management, Reservation handling, Multi-tasking, Team collaboration, Verbal communication, Written communication, Shift flexibility
Preferred skills
Hotel front desk experience, Innovative customer service approach