Manager, IT Operations
Core
Lead IT Operations for a multi-site hotel portfolio, ensuring secure and reliable technology supporting guest experiences and corporate teams.
Role type
Manager, IT Operations (Hands-on IC with leadership)
Builds
Secure, responsive technology environment for hotels and corporate offices
Domain
Hospitality / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Operations leadership, Microsoft 365, Entra ID, Intune, Autopilot, VMware, Hyper-V, networking, incident management, team development, stakeholder communication, vendor management, cybersecurity governance, budget planning
Preferred skills
Hotel/hospitality industry experience, multi-site environment management, new hotel opening support, large-scale system rollouts
Technologies
Microsoft 365, Entra ID, Intune, Autopilot, VMware, Hyper-V
Responsibilities
Lead day-to-day IT Operations delivery, act as senior escalation point for complex incidents, lead and develop the IT Operations team, oversee infrastructure and hotel systems, coordinate technology for new openings and refurbishments, strengthen service management and disaster recovery, partner with external vendors, support cybersecurity and compliance, manage technology budgets and lifecycle planning
Seniority
Manager, hands-on leadership
