Customer Success Engineer (Spanish required)
Core
Drive long-term customer outcomes for the Veeam Data Platform by leading onboarding, adoption, optimization, and disaster recovery resilience assessments for enterprise accounts.
Role type
Mid-level Customer Success Engineer (Data Backup & Resilience)
Builds
Customer success plans, protection architectures, recovery simulations, and resilience reporting for enterprise clients.
Domain
Data security, backup, disaster recovery, and AI risk management.
Deliverable
client delivery
Required skills
Disaster recovery and resilience (DR&R) expertise, migration strategy, protection plan design, recovery simulation execution, churn risk analysis, TCO modeling, executive stakeholder engagement, technical consulting, account management.
Preferred skills
Veeam platform familiarity, cloud platform expertise, scripting/automation, AWS Solutions Architect certification, Microsoft Azure Administrator certification.
Technologies
Veeam Data Platform, cloud platforms, operating systems, virtualization, storage.
Responsibilities
Configure customer accounts and customize backup policies; conduct DRMM assessments and quarterly resilience reporting; identify migration and upsell opportunities; monitor churn signals and define mitigation plans; engage CISO/CIO stakeholders; build business cases and define TCO.
Seniority
Mid-level, hands-on IC
