Director, Data Analytics (Customer Experience / Member Growth & Retention)
Core
Director of Data Analytics driving executive reporting, enrollment/utilization analytics, and cost metrics to support business decisions and member/provider experience in a health plan.
Role type
Director, Data Analytics (Health Plan Operations)
Builds
Executive dashboards, enrollment/clinical reporting, cost and operational scorecards
Domain
Health Insurance / Managed Care / Medicare
Deliverable
dashboards & analysis
Required skills
Strategic reporting design, stakeholder management, team leadership, financial analysis, regulatory compliance, data visualization, cross-functional collaboration
Preferred skills
Lean Six Sigma Green Belt, advanced Power BI, Salesforce Analytics
Technologies
Power BI, Salesforce, Excel
Responsibilities
Design and develop analytical reporting tools; Lead end-to-end efforts to establish actionable reporting metrics and dashboards; Support provider/contract and value-based analytics; Create cost, enrollment, and operational metrics; Oversee enrollment/clinical reporting for CMS; Manage, mentor, and coach analytical staff
Seniority
Director, strategic leadership & team management