Service Manager (m/w/d) Private Banking & Vertrieb (m/w/d)
Core
First point of contact for a wealthy customer segment via phone, email, and personal contact, handling service requests and digital banking support.
Role type
Service Manager (Private Banking)
Builds
Service quality and customer experience for high-net-worth individuals
Domain
Banking / Private Banking
Deliverable
client delivery
Required skills
Customer service, solution management, process monitoring, digital banking support, event assistance, MS Office, German (C1)
Preferred skills
Banking background, experience in high-end service or assistant roles
Responsibilities
Handling service requests for wealthy clients, monitoring internal processing status, providing first-level digital banking support, assisting the advisory team, representing the bank at exclusive client events