Gerente de Projetos de Transição de Operações
Core
Leading service transition projects and implementing new operations for clients, ensuring adherence to timelines, scope, budget, and quality while coordinating system implementations and process improvements.
Role type
Senior Operations Transition Project Manager
Builds
New operational services, system implementations, and process transformation initiatives for enterprise clients
Domain
Professional Services / Operations / BPO / GBS
Required skills
Service transition management, Operations implementation, BPO/GBS environment experience, Process transformation, Project management, Stakeholder management, Multi-project coordination, System/platform implementation, Data analysis, Client relationship management
Preferred skills
ERP/CRM systems knowledge, Automation and AI solutions, Finance/HR/Procurement processes, Global/multi-country project experience, PMP/Agile/Lean Six Sigma certifications
Technologies
ERP, CRM, Automation tools, AI solutions
Responsibilities
Lead service transition and new operations implementation projects, Plan and monitor transition stages for scope and budget compliance, Manage multiple projects, risks, and dependencies, Drive process transformation and improvement initiatives, Coordinate system and platform implementations, Partner with clients and multidisciplinary teams
Seniority
Senior, hands-on IC