IT Ops Specialist
Core
Senior L2 network operations specialist providing senior-level troubleshooting for critical global network incidents and escalations.
Role type
Senior IC Network Operations Engineer (L2)
Builds
Critical network services and incident resolution for a global banking infrastructure
Domain
Banking / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Network trace analysis, root cause identification, complex incident troubleshooting, queue management, technical leadership, automation implementation, deep knowledge of wired/wireless networking, cloud platforms, SD-WAN, firewalls, load balancers, VoIP, DNS, DHCP, QoS, monitoring tools
Preferred skills
CCIE certification, F5/Palo Alto/DC/SD-WAN qualifications, ACI/DNAC platform experience, Wireshark/Extrahop sniffing expertise
Technologies
Cisco, Aruba, Palo Alto, F5, SD-WAN, ACI, DNAC, Wireshark, Extrahop, SASE, Cloud, VoIP, Optical, CDN
Responsibilities
Troubleshoot and resolve critical/escalated network incidents, analyze network traces to identify root causes, manage support queues and direct colleagues towards resolution, implement automation for proactive monitoring, communicate technical issues to senior management
Seniority
Senior, hands-on IC