Mitarbeiterin Kundenservice Innendienst/ Forderungsmanagement (m/w/d) Elternzeitvertretung
Core
Temporary replacement for maternity leave handling 50% customer service (orders, complaints, cancellations) and 50% accounts receivable management (payment plans, overdue invoices).
Role type
Customer Service & Accounts Receivable Specialist (Temporary Replacement).
Builds
Customer service operations and accounts receivable processes for a textile service company.
Domain
Textile industry / B2B services.
Required skills
Commercial training, customer contact experience, payment plan negotiation, invoice monitoring, Microsoft Office (Outlook, Word, Excel), Class B driver's license.
Preferred skills
Experience in debt collection (Mahnwesen).
Responsibilities
Process new customer orders, handle complaints and cancellations, monitor invoice due dates, create payment agreements, control compliance of payment plans, coordinate with external sales team.