Stellvertretende Standortleitung Bürgeramt (Back-Office), Hauptsachbearbeitung (m/w/d)
Core
Deputy site manager for the citizen services back-office, handling main case processing for administrative matters including identity documents, residency permits, and fines.
Role type
Senior administrative operations manager (public sector)
Builds
Administrative case files and public service documentation for Berlin citizens
Domain
Public administration / Civic services
Required skills
Public administration law, case management, team leadership, statistical analysis, staff training, conflict resolution
Preferred skills
Experience in citizen offices, knowledge of the MACH system, prior management experience
Technologies
MACH system
Responsibilities
Process main cases for back-office matters, handle administrative fines in registration/pass/ID areas, lead the team in the absence of the site manager, organize daily operations, coordinate complex issues, provide expert guidance and instructions to staff, train apprentices and new employees, create statistics and handle complaints.
Seniority
Senior, hands-on IC with leadership responsibilities