Kaufmännischer Mitarbeiter / Sachbearbeiter Immobilien (m/w/d)
Hybrid
Core
Handling complex tenant inquiries and complaints across the full range of real estate management, including technical rent reductions, commercial property administration, and utility billing disputes.
Role type
Commercial real estate customer service specialist
Builds
Customer service solutions for Vonovia's residential and commercial property portfolio
Domain
Real estate / Property management
Deliverable
client delivery
Required skills
Commercial training in real estate, customer service experience, problem-solving, empathy, written and verbal communication, MS Office
Responsibilities
Acting as a trusted contact for tenants, evaluating individual situations to resolve complex issues, documenting business cases, coordinating with other departments when necessary