AI Chatbot Product Manager
Core
Plan, design, and deliver a customer service bot management platform leveraging big data and AI to enhance CS operations efficiency.
Role type
Product Manager (AI Chatbot / CS Operations)
Builds
CS bot management platform (knowledge base, chat flow, ticket center)
Domain
Fintech / Blockchain / Customer Service
Deliverable
product features
Required skills
Product design for CS bots, Data analysis, User insight generation, Problem solving
Preferred skills
Experience with corpus training, SOP design, Assistant reply optimization, Case summary automation
Technologies
Big data, AI
Responsibilities
Oversee planning and delivery of the CS bot platform; Collaborate with engineering, UI/UX, and CS operations; Review bot KPIs and user cases to drive product improvements.
Seniority
Mid-level, hands-on IC
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