Engineering Manager
Core
Lead technical delivery for SaaS platform integrations, acting as the primary technical bridge between engineering, sales, and customers to ensure successful API implementations and complex technical initiatives.
Role type
Senior Engineering Manager (SaaS Platform & Integrations)
Builds
Customer-facing SaaS platform integrations, API solutions, and technical enablement resources
Domain
Digital Media, Performance Marketing, SaaS
Deliverable
client delivery
Required skills
Engineering management, API design and integration, technical system design, presales technical leadership, cross-functional stakeholder management, technical documentation, root-cause analysis, SLA management
Preferred skills
Fintech or insurtech domain experience, carrier integration knowledge, presales architecture diagramming, ticketing system expertise
Technologies
SaaS platforms, APIs, sandbox environments, authentication protocols, ticketing systems
Responsibilities
Partner with Sales and Business Development as the technical lead throughout the sales cycle and delivery process; Serve as the internal and external SME on SaaS platform APIs and integrations; Act as an escalation point for integration-related issues; Create and maintain high-quality technical documentation and integration guides; Provide real-time technical guidance and remove blockers during customer calls.
Seniority
Senior, hands-on IC with management responsibilities
