Desktop Support/Service Desk Engineer
Core
Onsite 24/7 infrastructure and desktop support for a global client in Brisbane, Australia, covering hardware, network, and system maintenance.
Role type
Senior Desktop Support Engineer (Onsite)
Builds
Maintains and upgrades desktop systems, LAN/WAN, VoIP, and video infrastructure for client operations.
Domain
IT Infrastructure / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, network diagnostics (LAN/WAN), VoIP support, biometric system maintenance, VPN configuration, system inventory management, software deployment, Active Directory, Windows Server, TCP/IP, DNS, DHCP
Preferred skills
Microsoft System Center Configuration Manager, VMware VDI, encryption software, Exchange Server
Technologies
Windows Server, Active Directory, Exchange Server, TCP/IP, DNS, DHCP, VMware, Microsoft System Center
Responsibilities
Diagnose and repair network-related problems, organize training sessions for staff on new software/hardware, maintain computer inventory, sustain and fix issues on LAN/WAN/VoIP/Biometric/Video systems, ensure seamless desktop interconnectivity, implement system upgrades, evaluate functional needs for system purchases, launch VPN access for remote users, test and deploy new applications, resolve issues via problem analysis, document requests in IT service desk system
Seniority
Senior, hands-on IC