Customer Success Architect
Core
Technical expert ensuring customers meet objectives by designing and implementing tailored Business Intelligence and analytics solutions in customer environments.
Role type
Senior IC Customer Success Architect (Business Intelligence)
Builds
Production BI solutions, embedded analytics, and API integrations for enterprise customers.
Domain
Cloud data warehousing and Business Intelligence
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Business intelligence, database concepts, cloud data warehouse (Snowflake/Redshift/BigQuery), JavaScript/TypeScript, SQL, React, GraphQL, ETL, software development, customer relationship management
Preferred skills
SaaS company experience, cloud architectures, data analytics business use cases, startup experience
Technologies
Snowflake, Redshift, BigQuery, JavaScript, TypeScript, SQL, React, GraphQL, GitHub
Responsibilities
Advise customers on technical best practices for performance, security, and embedded analytics; capture product feedback to improve the roadmap; design and develop software solutions for BI products; cultivate customer references for marketing; monitor deployed solutions and troubleshoot complex technical issues.
Seniority
Senior, hands-on IC
