Systems Analyst
Core
Design, develop, and implement robust ServiceNow solutions to address complex business challenges and drive digital transformation.
Role type
Mid-level ServiceNow Developer (IC)
Builds
Scalable workflows, automated processes, and custom ServiceNow configurations for clients.
Domain
IT Service Management / Digital Transformation
Required skills
ServiceNow configuration, JavaScript, Glide APIs, Flow Designer, REST/SOAP integrations, module expertise (ITSM/CSM/HRSD/ITOM)
Preferred skills
ServiceNow Certified System Administrator (CSA), Now Assist automation
Technologies
ServiceNow, JavaScript, Glide APIs, Flow Designer, REST, SOAP
Responsibilities
Configure and develop ServiceNow solutions across modules to meet business requirements; Utilize Now Assist capabilities to automate routine tasks; Work with stakeholders to gather requirements and translate them into configurations; Perform testing, debugging, and issue resolution; Support basic integrations and data exchange between ServiceNow and external systems; Follow best practices and maintain documentation.
Seniority
Mid-level, hands-on IC
