Senior Systems Engineer
Core
Configure and support ServiceNow Event Management to process and correlate alerts from monitoring tools, improving incident response and operational efficiency.
Role type
ServiceNow ITOM Engineer (Event Management)
Builds
Scalable workflows and event correlation rules within ServiceNow ITOM
Domain
IT Operations Management (ITOM) / Digital Transformation
Required skills
ServiceNow platform configuration, Event Management, ITOM components, REST/SOAP API integrations, JavaScript, Glide APIs, alert management, event correlation, monitoring tools
Preferred skills
ServiceNow Certified System Administrator (CSA), ITOM/Event Management experience
Technologies
ServiceNow, JavaScript, Glide APIs, REST APIs, SOAP APIs
Responsibilities
Configure and support Event Management to process and correlate alerts from monitoring tools, Implement ITOM components (basic Discovery/Event rules), Monitor event queues and alerts ensuring timely triage, Collaborate with support teams to fine-tune event rules and thresholds, Perform basic troubleshooting of integration issues, Maintain documentation and follow standard processes
Seniority
Mid-level, hands-on IC