Team Lead, Customer Support, In-Store

Sydney, QueenslandFull-time2026-10-31 → 2026-11-11

Core

Lead the APAC customer support team for hospitality operators, ensuring fast, effective, and empathetic assistance via troubleshooting, feature explanation, and platform optimization.

Role type

Senior Team Lead, Technical Customer Support (SaaS)

Builds

Customer support operations and team performance for hospitality clients

Domain

SaaS / Hospitality Technology

Deliverable

dashboards & analysis

Required skills

Technical customer support, team leadership, performance coaching, metrics monitoring, documentation, quality assurance, cross-functional collaboration, CRM/help desk tools, problem-solving

Preferred skills

SaaS experience, remote team management

Responsibilities

Oversee day-to-day team operations, coach support representatives on performance and growth, monitor key metrics and provide feedback, maintain documentation and conduct quality reviews, analyze customer satisfaction trends, partner with Product and Customer Success teams

Seniority

Senior, hands-on IC with leadership

About DoorDash

Public5000+ Employees

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity