Electronic Banking Berater im Team eBanking Geschäftskunden
Core
Provide telephone and written consulting, support, and training for corporate customers regarding electronic banking solutions, payment traffic, and software usage.
Role type
Senior IC customer success consultant (electronic banking)
Builds
Electronic banking services and support for corporate clients
Domain
Banking / Electronic Banking
Deliverable
client delivery
Required skills
Electronic banking knowledge, SEPA, EBICS, FinTS, SFirm, StarMoney, remote support, customer training, solution-oriented thinking
Preferred skills
Commercial or banking education, IT affinity, analytical thinking
Responsibilities
Advise and support corporate customers via phone and email on electronic payment traffic and banking software, conduct software installations and remote training sessions, analyze customer needs to improve service processes
Seniority
Mid-level, hands-on IC