CX Lab Tech - UK, Fixed
Core
Partner with clinicians in real-time to review case designs, troubleshoot digital dental workflows, and provide technical support for patient scanning and design modifications.
Role type
Customer Experience Lab Technician (Digital Dental)
Builds
Digital dental workflows and case designs for dental practices
Domain
Dental technology / Digital dentistry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Dental lab expertise, 3Shape CAD/CAM design (Implant, Crown & Bridge), digital dental workflow knowledge, real-time communication (phone/chat/video), cross-functional liaison skills, problem-solving
Preferred skills
Previous experience in a customer-facing lab role
Technologies
3Shape CAD/CAM, Implant systems, Scan bodies
Responsibilities
Collaborate with doctors to refine case designs, provide live clinical support via phone/chat/video, translate clinical feedback into production outcomes
Seniority
Mid-level, hands-on IC