Teamleiter (w/m/d) Customer Service
Core
Leading, coaching, and developing an 8-person Customer Service team to ensure high service quality and drive customer satisfaction.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations and strategies
Domain
Logistics / Supply Chain
Required skills
Team leadership, Coaching, Performance management, KPI monitoring, Process optimization, Strategic thinking, Data analysis, Complex issue resolution, IT system proficiency
Preferred skills
Digital innovation mindset, Resource management, Workflow structuring
Responsibilities
Lead and coach an 8-person Customer Service team, Establish and monitor KPIs like response times and customer satisfaction, Develop and implement future-oriented service strategies, Collaborate with Sales and Warehouse for smooth processes, Handle complex customer issues and escalations
Seniority
Senior, hands-on IC