IT-Service / Kundensupport
Core
Planning field technician schedules, monitoring orders, handling service requests, and providing technical support for network components.
Role type
IT Service & Support Specialist
Builds
Network infrastructure maintenance and customer service solutions
Domain
IT Services / Telecommunications (via careerplan.io/jobs/1434651-it-service-kundensupport-at-skytron-communications-gmbh-co-kg)
Required skills
Network component configuration, Windows OS administration, troubleshooting hardware/software, order management, technical documentation
Preferred skills
Telecommunications training, IT degree, quick learning ability, customer orientation
Technologies
Windows 10/11, Routers, Firewalls, WLANs, VoIP systems
Responsibilities
Schedule field technicians, monitor and manage service orders, document service requests, configure network components, analyze hardware/software faults, support field technicians
Seniority
Entry-level to Mid-level, training provided