Sachbearbeiter Kundenservice (m/w/d)
Core
Processing contribution and cost reimbursement notices, managing customer inquiries, and conducting hearing procedures for a water utility.
Role type
Administrative Customer Service Officer
Builds
Contribution notices, connection requests, and customer communication for water services
Domain
Utilities / Water Management
Required skills
Commercial or administrative training, knowledge of contribution/tariff law, office applications, written and verbal communication
Preferred skills
GIS application knowledge
Responsibilities
Determine basis for contribution and cost reimbursement notices, create contribution notices and connection requests, process customer inquiries via written/phone/personal contact, conduct hearing procedures, document processes, support objection procedures