Profi oder Quereinsteiger im Bereich Customer Care (m/w/d) -Schwerpunkt Leistungsanfragen PKV
Core
First point of contact for customers and partners to handle performance inquiries and medical cost claims for private health insurance.
Role type
Customer Care Specialist (Health Insurance Claims)
Builds
Digital services for customer support and claims processing
Domain
Private Health Insurance
Deliverable
client delivery
Required skills
Medical documentation assessment, telephone communication, digital customer contact, problem-solving, Microsoft 365, empathy
Preferred skills
Medical or commercial training background, experience with medical documents, technical affinity
Technologies
Microsoft 365, modern digital tools
Responsibilities
Communicate with customers and partners via phone, email, or chat; evaluate medical cost claims and performance inquiries; find solutions for standard and special cases; contribute to the development of digital services.