Buchhalter - Finance (m/w/d)
Core
Support specialist for ALPHAPLAN accounting software, bridging accounting expertise with customer support to help clients with software and accounting processes.
Role type
Senior IC support specialist (accounting domain)
Builds
ALPHAPLAN accounting software (ERP module)
Domain
IT services / Accounting software
Deliverable
product features
Required skills
Accounting knowledge, Customer support, Software troubleshooting, Process documentation, IT understanding, Self-initiative
Preferred skills
Practical accounting experience, Patience, Curiosity about software
Technologies
ALPHAPLAN, Ticket systems, Chat systems
Responsibilities
Support customers with software and accounting process questions, Explain functions and relationships in the accounting module, Process inquiries via phone/ticket/chat, Document work in ticket and ERP systems
Seniority
Mid-level, hands-on IC