Mitarbeiter (m/w/d) Inbound in Teilzeit
Core
Answering incoming customer calls and processing service requests and customer orders related to payment transactions, cards, Giro, and passive business.
Role type
Customer service representative (inbound)
Builds
Customer service interactions for a regional savings bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Telephone customer contact, empathic communication, Termin management, Data management
Preferred skills
Experience with Termin- and Datenmanagement-Tools (ISP, OSPlus neo)
Responsibilities
Answering incoming customer calls, Processing service requests and customer orders, Supporting customers with Online-Banking inquiries, Scheduling appointments and creating contact requests, Maintaining customer and prospect data